What To Expect - CR Fence & Rail

Requesting a Quote? Here’s What To Expect

We understand that ordering a hand rail or a guard rail is an important investment, and we want to ensure you receive an accurate and detailed quote as quickly as possible.

Here’s what you can expect before, during, and after requesting a quote from us.

What We Do

Fast Turnaround

  • We operate Monday - Sunday from 6 AM to 6 PM.
  • Your quote request will be reviewed within 10 minutes.
  • We may text or call you for clarification to ensure accuracy.

Detailed & Accurate Quotes

  • We’ll need rough drawings & dimensions – this helps us provide the best possible recommendations and avoid potential issues.
  • You should receive your quote within 1 hour (for complex projects, it may take up to 1 business day).

Building Code Analysis (Optional, Additional Cost)

Our materials meet International Building Code (IBC) standards. We also offer a Building Code Analysis service to help you understand general compliance requirements.

Service Available on Request

What We Do Not Do

We Do Not Provide Installation Services or Site-Specific Advice

  • Installation must be handled by you or a licensed professional.
  • We provide general guidelines only, not case-specific installation support.

We Do Not Guarantee Local Code Compliance

  • Building codes vary by city, county, and state—your local jurisdiction may have stricter rules.
  • While our products meet IBC standards, final compliance is the responsibility of the owner & the licensed installer.

We Cannot Guarantee Exact Measurements

  • No supplier can provide 100% precise measurements.
  • You or your contractor must assess, adjust, and ensure proper fit on-site.
    (To avoid return hassles & costs (and disappointment), we suggest you ‘Buy & Test’ before you place your complete order. Buy one item off your list, install & test, and then complete your purchase if you’re happy.)

Bottom Line – If you’re unsure about installation, we strongly recommend hiring a local, licensed installer or contractor to ensure a safe and code-compliant project.

Our Commitment to You

We are a proud American building materials company, committed to providing high-quality handrails and guardrails, and making homes safer across the United States.

We do not cut corners and strive to provide –

  • High-quality materials
  • Accurate and timely responses
  • Helpful product installation resources
  • Guidance on product selection
  • Guaranteed safety & durability

Learn more about CR Fence & Rail here.