Did you order a size too small or too big?
No worries, we can help!
The best solution is still if you can cut it down to the right size for a custom fit. Otherwise, we can do a returnless exchange to save you time from having to pack up, drive to drop off the wrong item and all while waiting for the new kit to come. We can send you the correct size Top Rail & Middle Rail to you if you can help us fill out some your information below.
This ONLY applies for the Classic Stairs Handrail (NOT the Cable Stairs Handrail).
NEED SHORTER/SMALLER SIZE
If you need a shorter size, we will refund you the difference - $10. Your refund SHOULD be refunded within the next 5-7 days. Please don't forget to fill the previous Order ID in next step.
NEED LONGER/BIGGER SIZE
If you need a longer size, you can pay the difference directly here - $10 and the order will be fulfilled next business day. Please don't forget to fill the previous Order ID in next step.