Is there a cost for exchanging my stair handrail kit?
You can exchange your kit size for free, just one time. Each following return request will incur extra charges.
Can I exchange for a different product instead of just a size?
No, you can only exchange your stair handrail kit with a variation of the same product. You can choose a kit size bigger or smaller than the one you have, but it has to be the same product.
Can I return the extra leftover items from my kit after installation?
No, we do not accept leftover items as returns, since we cannot repackage them and they will end up in a landfill.
How long does the exchange process take?
As soon as we receive your exchange request, we make sure that your exchanged product is shipped within 1 business day (we target with in the same business day if you place a request before noon). However, it may take longer in case the product you want to exchange your kit with is out of stock.
What if the kit I need in exchange isn’t available?
If, due to some circumstances, the right size isn’t available, we’ll inform you when we receive your exchange request. We’ll add you to our priority shipment list; as soon as the kit you need is back in stock, we’ll ship your order right away.
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Joe Curran
Love the kit
I really like that the kits come with all the tools needed to assemble the handrails.
In my application I needed to add cement footings for the lower post attachment points. I dug down below the frost line and used 8” diameter Quick-Tubes filled with cement. After the cement cured for 2 days I attached the hand rails.
Stair Handrail Kit
Randy Sarti
5 kits of 5-step Handrails for landscape steps
We have a 22-foot run of concrete stairs coming up a hillside with a 9-foot elevation gain. The stairway has a bend in the middle, then runs at a diagonal to the top. We ran 2 kits in a straight line, added a pivoting connector and ran 3 more kits at the diagonal. The kits connected easily and we were happy that we could keep the top rails aligned so well. I had never drilled holes in concrete and had never cut metal on my chop saw before but it all come out great.
Stair Handrail Kit
Autumn Parrott
Easy install and quality product
132 foot hand rail installed with no issues, this product is top notch
Horizontal Handrail Kit
Vianne Shope
Customer Service: Top Notch
Not only is there product of good quality, but there customer service is top notch. They were there for us at every turn.
CR Fence & Rail
Clifford A.
Installation went well thanks to the thoughtful design and packaging of your product. The quality of everything was terrific! As a first time purchaser, I consider this well worth the money.