Loss of Time Installer Policy - CR Fence & Rail

Installer Lost Time / Labor Policy

Understanding Installer Labor Costs

We recognize that installers charge for their time, whether productive or not. However, CR Fence & Rail's responsibility is limited to providing complete, correct building materials. We are not responsible for installer labor costs, scheduling, or time management.

What CR Fence & Rail Will NOT Cover:

❌ Installer "lost time" charges for issues discovered on installation day

❌ Emergency site visit costs when problems could have been prevented

❌ Rescheduling fees due to inadequate preparation

❌ Labor costs related to poor planning or failure to follow preparation guidelines

❌ Hourly or daily installer rates when work cannot be completed due to preventable issues

Why These Costs Are Not Our Responsibility:

This entire Pre-Installation Preparation Guide exists specifically to prevent installer lost time situations. When the preparation steps outlined in this guide are followed:

  1. All materials are verified 4+ days before installation
  2. Dry-run assembly identifies any issues early
  3. Missing or damaged parts are reported with adequate time for replacement
  4. Installers arrive fully prepared and familiar with the product

The pattern we consistently see: Almost 100% of installer lost time claims occur when installers arrive at job sites having NOT opened any boxes or reviewed the product in advance. This is a preventable situation that does not constitute an emergency on CR Fence & Rail's part.

Protecting Yourself from Installer Lost Time Charges:

For Homeowners/Property Owners:
  • Require your installer to complete pre-installation verification as part of their quote
  • Structure payment to separate verification time from installation time
  • Make installer responsible for confirming they have everything needed before installation day
  • Include penalty clauses if installer fails to verify materials in advance

For Professional Installers:
  • Factor pre-installation verification time into your quotes
  • Visit the site and review materials before bringing your crew
  • Communicate with CR Fence & Rail during the verification window if issues exist
  • Don't accept jobs where the customer refuses to provide adequate preparation time

Clear Policy Statement:

CR Fence & Rail will not provide any compensation, refund, or credit for installer labor costs, lost time, or scheduling issues that result from failure to follow the Pre-Installation Preparation Guide.


If an installer arrives unprepared and discovers issues on installation day:

  • The installer may charge the customer for their time (this is between customer and installer)
  • CR Fence & Rail will provide replacement parts per our Missing/Damaged Parts Policy
  • CR Fence & Rail will NOT compensate for the installer's time, travel, or scheduling

This Policy is Final:

There is no supervisor, manager, or company official who can override this policy. Our customer service team cannot authorize payment or credit for installer labor costs under any circumstances.


Alternative Resolution: If you disagree with this policy, your only option is to return the materials under our standard Return Policy.