Warranty Policy
Standard Railing Warranty
CR Handrail and its affiliates (âCRHâ) warrant every Handrail has been manufactured in accordance with the Specifications and is free from defects in workmanship and material. This Warranty shall remain in effect for a period of one (1) year after purchase of the Handrail by the customer at the destination specified in the original purchase order.  The customer can extend the warranty without 30 days of purchase, with an additional 30 days of grace period, to extend the warranty to five (5) years after purchase of the Handrail. Â
Where new Handrail is provided as a replacement, or is repaired during the Warranty period, the replaced/repaired handrail shall be warranted for the longer of 6 months from installation date or balance of the original Warranty period.
This Warranty does not include or cover any Handrail issues attributable in whole or in part to; accident, misuse, vandalism, environmental exposure, use of other-than-CRH authorized cleaning products, neglect, improper installation/set-up, faulty maintenance, or any damage or defect attributable to on-site splicing, modifications to or repair of the Handrail by any person other than an CRHÂ employee or a person approved in writing by CRH. Wear and tear caused by usage is not covered by this Warranty.
If CRHÂ determines a Handrail was defective and the Warranty is applicable, CRH may at its expense: (i) make arrangements for field repair, (ii) complete factory repairs and return, or (iii) if replacement Handrail has been supplied pursuant to a new purchase order, CRH will provide a financial credit note to the Customer for the purchase price of the replacement Handrail provided the replacement Handrail invoice has been paid in full. The practice of offsetting pending claims amounts against current payables to CRH entities is not permitted, and will attract interest and administrative charges if so employed.
CRH shall not be liable for any labor or other related costs associated with removal or re-installation of any replaced or repaired Handrail. CRH will pay shipping and duty charges for a repaired or replaced Handrail on the same terms as those set out in the original purchase order. If Customer selects a different mode of delivery or an alternate destination, Customer shall pay delivery costs in excess of those that would have been incurred if delivery were made in accordance with the provisions of the original purchase order.
Likewise, if Customer selects to replace the handrail with a different product than specified in the original purchase order, Customer shall pay any and all relevant charges, if applicable.
If CRH determines a Handrail is not defective and/or the Warranty does not apply, Customer shall pay: (i) associated costs of inspection and field repair, and/or (ii) the purchase price of the replacement handrail as well as all freight and duty costs.
Engagement of any third party services in the causal determination process or in the negotiated settlement of any claim arising under this Warranty, must be mutually agreed, in advance, by CRH and Customer.
Customer hereby waives all other warranties, guarantees, conditions, obligations or liabilities, express or implied, arising by law or otherwise (including any implied warranty of merchantability of fitness for a particular purpose, as well as any obligation of CRH with respect to consequential damages) relating to the Handrail and any replacement Handrail and shall not be extended, altered or varied except by a written instruction signed by CRH and Customer.
NOTE - As used in this Warranty, the terms âSpecificationsâ and âHandrailâ are defined as:
- a) "Specifications" defines those drawings and associated information for a Handrail agreed to by CRH and Customer
- b) "Handrail" defines the handrail manufactured by CRH and referred to in the original purchase order accepted by CRH.
Where Customer claims a Handrail is defective and either fails to perform in accordance with the Specifications or a defect in workmanship or material is evident, Customer shall notify CRH as promptly as possible in writing outlining the nature of problem, photographs of the concern, and the Handrail brand information for identification and tracking purposes. Within three (3) business days of receipt of the aforementioned details, CRH will evaluate the scope of the claim and respond with instructions as to whether the Handrail will be investigated in the field or should be returned to CRH for inspection.
If site investigation is required, Customer will make all reasonable efforts to accommodate CRHâs designated technician access to the site and cooperate fully with Handrail and unit inspection procedures.
If Handrail replacement is required, Customer shall execute and deliver a new purchase order for a replacement Handrail which will be subject to the same terms and conditions and Warranty dates of the original Handrail. At CRHâs request, Customer shall, at its expense, remove the Handrail and deliver it to CRHâs designated plant for inspection and analysis within 30 days after the initial Warranty claim was made to CRH. Failure to return the Handrail back to CRH within 30 days may void the Warranty unless otherwise approved by CRH. CRH shall endeavor to complete its inspection and analysis of the returned Handrail within ten (10) business days of receipt, and as quickly as practical thereafter, shall advise Customer of its conclusions.